prompt	quick, without delay
query	question or enquiry about serice
to be responsive to complaints	to listen, take them seriously and act (about complaints)
to be accommodating	to be willing to understand and help
to get back to sb	to call sb with an answer to their query
to be obliging	to be willing and happy to do things for sb
incompetent	failing through insufficient skill, knowledge or training
impersonal	lacking a personal element
shoddy	poor quality/ of service or of goods/
substandard	below the standard expected / often used about actions
uncooperative	not supportive, unwilling to work together
backlog of orders	number of orders which are waiting to be dealt with
sense of urgency	feeling that one's request is important or urgent
helpline	telephone no where you can get help if you have problems
to pus sb on hold	to make sb wait
be under guarantee/warranty	być na gwarancji
secure site	web address where no outside person can read our details
privacy policy	polityka prywatności
safe transactions	business exchanges which protect, e.g. one's credic card from use by sb else
FAQ	frequently asked questions
to browse	to look at the list of goods/services offered before buying
immediate dispatch	goods sent at once
nationwide	covering the whole country