prompt, quick, swift	quick, without delay x3
query	question or enquiry about serice
to be responsive to complaints	to listen, take them seriously and act (about complaints)
to be accommodating	to be willing to understand and help
to get back to sb	to call sb with an answer to their query
to be obliging	to be willing and happy to do things for sb
incompetent	failing through insufficient skill, knowledge or training
impersonal	lacking a personal element
shoddy	poor quality/ of service or of goods/
substandard	below the standard expected / often used about actions
uncooperative	not supportive, unwilling to work together
backlog of orders	number of orders which are waiting to be dealt with
sense of urgency	feeling that one's request is important or urgent
helpline	telephone no where you can get help if you have problems
to pus sb on hold	to make sb wait
be under guarantee/warranty	być na gwarancji
secure site	web address where no outside person can read our details
privacy policy	polityka prywatności
safe transactions	business exchanges which protect, e.g. one's credic card from use by sb else
FAQ	frequently asked questions
to browse	to look at the list of goods/services offered before buying
immediate dispatch	goods sent at once
nationwide	covering the whole country
more hot deals	a further range of special offers
browse our categories	look through the range before buying
log in now	enter the website straight away
check availability	see if the goods you want can be supplied
at a glance	with one look you can see the whole range
killer bargains	the best special offers possible
online auctions	sale where you can offer a price for sth
site index	list of the goods/services available
privacy policy	rules for protecting your personal details