prompt	immediate, instant
query	question or enquiry about service
responsive to complaints	they listen, take them seriously and act
accommodating	willing to understand and help
got back to me	called me with the answer
obliging	willing and happy to do things to you / uczynny
impersonal	lacking a personal element
shoddy	poor quality / buble , tandeta
substandard	niskiej jakości / below the standard
uncooperative	not supportive, unwilling to work together
backlog	zaległosci w pracy
sense of urgency	feeling that your request is important, urgent
helpline	infolinia
under guarantee/warranty	na gwarancji
secure site	web adresse where no outside person can read your details
privacy policy	polityka prywatności
safe transactions	bezpieczne transakcje
immediate dispatch	natychmiastowa wysyłka
nationwide	ogólnonarodowy