resilient	capable of not being damaged easily bybeing hit or stretcher
retail	relating to seilling goods to the public usually in small amounts or quantities
revenue	the money that company receives over a fixed period of time
risk	the act of doing sth even thoughit may have unpleasant consequences or results
sample	to small part of a larger group used to test ideas or get information about the whole group
screening	checking someone for security reasons
segment	one part of a whole
slump	to fall suddenly and sharply
spiral	a rise in cost that happens quickly and at an increasing speed
strategic	planning action to achive an objective
survey	a way of finding out the opinions or behavior of a particular groupp
sustainable	capable of being maintained or prolonged
target	a goal to be achieved for example amount of profit expected
turn-over	a cycle of goods or sales during a particular period of time
verify	to check that sth is true by careful investigation
voluntary	done of one's own will without being forced or paid
workload	the amount of work that has to be done by a person
enhance	to improve the value, quality or atractiveness of something